SMS TERMS & CONDITIONS
Effective Date: June 15, 2026
SMS Messaging Program
Go Kall IT LLC (“Company,” “we,” “our,” or “us”) provides SMS text messaging services to customers, clients, employees, and authorized users for business communications, technical support, account notifications, appointment scheduling, security verification, and service-related communications.
By providing your mobile phone number and opting in to receive SMS messages, you agree to these SMS Terms & Conditions.
Types of Messages
Users may receive SMS messages related to:
- Technical support requests
- Help desk ticket updates
- Service notifications
- Appointment confirmations and reminders
- Scheduled maintenance notifications
- Security alerts
- One-time verification codes (OTP)
- Multi-factor authentication (MFA) codes
- Service outage notifications
- Account-related communications
- Emergency service communications
SMS messages are not used for unsolicited marketing purposes.
Consent to Receive Messages
By providing your mobile phone number through our website, support portal, customer onboarding process, service agreements, help desk interactions, online forms, or other approved methods, you expressly consent to receive SMS communications from Go Kall IT LLC.
Consent to receive SMS messages is not a condition of purchasing products or services.
Message Frequency
Message frequency varies based on customer activity, support requests, service notifications, account activity, and security verification requirements.
Some users may receive only occasional messages, while active support tickets may generate multiple messages.
Message and Data Rates
Message and data rates may apply according to your wireless carrier’s pricing plan.
Go Kall IT LLC is not responsible for fees charged by your wireless carrier.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP
After sending STOP, you will receive a confirmation message and will no longer receive SMS communications from Go Kall IT LLC unless you subsequently re-enroll.
Help Instructions
For assistance, reply:
HELP
or contact:
Go Kall IT LLC
Phone: (512) 645-2325
Email: support@gokallit.com
Website: https://www.gokallit.com
Security Verification Messages
For security-sensitive requests, including but not limited to:
- Password resets
- Account recovery
- Remote access authorization
- Identity verification
- Account modifications
- Administrative requests
- User account changes
Go Kall IT LLC may require successful verification through a one-time passcode (OTP) delivered via SMS.
Verification codes are:
- Intended only for the authorized recipient
- Time-limited
- Single-use
- Non-transferable
Failure to complete identity verification may result in denial or delay of service requests.
Supported Carriers
SMS services may be available through most major mobile carriers. Delivery is subject to carrier availability and network conditions.
Go Kall IT LLC does not guarantee message delivery and is not responsible for delayed or undelivered messages caused by carrier issues, network outages, or circumstances beyond our control.
Privacy
We respect your privacy.
Mobile phone numbers, SMS consent records, and SMS communication information are used solely for authorized business communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and service providers necessary to deliver SMS services.
Please review our Privacy Policy for additional information regarding data collection, storage, and use.
Limitation of Liability
Go Kall IT LLC shall not be liable for delays, failures, interruptions, or inaccuracies in SMS message delivery resulting from:
- Wireless carrier issues
- Internet outages
- Mobile device failures
- Force majeure events
- Third-party service interruptions
- User device configuration issues
SMS messaging services are provided on an “as available” basis.
Changes to These Terms
Go Kall IT LLC reserves the right to modify these SMS Terms & Conditions at any time.
Updated versions will be posted on our website and become effective upon publication.
Continued participation in the SMS program constitutes acceptance of any updated terms.
Contact Information
Go Kall IT LLC
Phone: (512) 645-2325
Email: support@gokallit.com
Website: https://www.gokallit.com
If you have any questions regarding these SMS Terms & Conditions, please contact us using the information above.